GET_V methods locations:

We all know, if we want to add value help to a field, or replace standard value help to a field, we can make use of GET_V method. For example, in the sales order creation screen, the 'Status' field is a DDLB field, it has some values:

This status field comes from context node BTSTATUSH of view BT115H_SLSO/Details:

If we want to change standard value help, we can make enhancement on component BT115H_SLSO and view 'Details', enhance context node BTSTATUSH and redefine method CL_BT115H_S_DETAILS_CN05->GET_V_STATUS_CURRENT.  In the same way, we can also add value helps by adding GET_V methods to those fields which have no value help originally.

However, there are some special cases in which the GET_V methods are not attached to the context node classes. For example, search field 'Sales Org. ID' has a value help:

This field is attribute STRUCT.SALES_ORG of context node BTQSLSORD in view BT115S_SLSO/SlsOrdSQ. This attribute has no GET_V method:

This is because there is a method GET_V_SALES_ORG in class CL_BT115S_S_SLSORDSQ_IMPL which actually locates in class CL_BTSLS_ADVS_CNTRL:

Of course, class CL_BT115S_S_SLSORDSQ_IMPL can also redefine its own logics in the GET_V methods. For example, CL_BTSLS_ADVS_CNTRL->GET_V_EMPLOYEE_RESP is redefined into CL_BT115S_S_SLSORDSQ_IMPL->GET_V_EMPLOYEE_RESP.

In SERVICEPRO business role, in search service order, GET_V methods exist in CL_BT116S_S_ADVANCEDSP_IMPL/CL_BTSRV_ADVS_CNTRL too.

GET_V methods types:

Inside the GET_V methods, there are different types to render the value helps:

1. make use of value help id. The example is CL_BT116S_S_ADVANCEDSP_IMPL/CL_BTSRV_ADVS_CNTRL->GET_V_SALES_ORG
2. make use of ddlb. The example is CL_BT116S_S_ADVANCEDSP_IMPL/CL_BTSRV_ADVS_CNTRL->GET_V_SERVICE_ORG
   
3. make use of event triggers. For example, in method CL_BT116S_S_ADVANCEDSP_IMPL/CL_BTSRV_ADVS_CNTRL->GET_V_CATEGORY_ID, it defines event 'SELECT_CATEGORY' (if_crm_srqm_uiu_const=>gc_event_select_category).
   
   Of course, the event should be handled somewhere. Here it is CL_BTSRV_ADVS_CNTRL->DO_HANDLE_EVENT.
   

Another usage for the GET_V methods are controlling operaters: For example: in method CL_BT116S_S_ADVANCEDSP_IMPL/CL_BTSRV_ADVS_CNTRL->GET_V_SERVICE_ID.

After we find out that fields that were added into ORDERADM_H with AET are not generate a change log. I open an incident and after we got an answer "that's the way it is" but with a clue what can be done.

you can see the note that were created: 2248082 - Customer fields created from AET don't generate change documents

It's a REPAIR but at least it working

My change only record changes of ORDERADM_H.

1) Go to FM CRM_ORDER_CHANGE_DOCS_CREATE

2) Change to edit mode (remeber to get an access key)

3) After variables declaration INSERT:

   DATA:   lt_orderadm_h_new     TYPE vcrma_orderadm_h  OCCURS 0,
               lt_orderadm_h_old     TYPE vcrma_orderadm_h  OCCURS 0,
               lv_orderadm_h_wrk TYPE  crmt_orderadm_h_wrk,
               lv_orderadm_h LIKE LINE OF lt_orderadm_h_new.

4) line 344 (before changes) REPLACE:

    LOOP AT lt_objects INTO ls_objects
          WHERE chd_relevance NE space                  AND
                ( kind EQ gc_object_kind-extension_h OR
                  kind EQ gc_object_kind-set ) AND
                generated = false.

WITH:

      LOOP AT lt_objects INTO ls_objects
            WHERE chd_relevance NE space                  AND
                ( ( kind EQ gc_object_kind-extension_h OR
                  kind EQ gc_object_kind-set ) OR
                  NAME = gc_object_name-orderadm_h ) AND
                generated = false.

      IF ls_objects-name = gc_object_name-orderadm_h.
        MOVE-CORRESPONDING ls_orderadm_h_old TO lv_orderadm_h.
        APPEND lv_orderadm_h TO lt_orderadm_h_old .

        MOVE-CORRESPONDING ls_orderadm_h_new TO lv_orderadm_h.
        APPEND lv_orderadm_h TO lt_orderadm_h_new.
      ENDIF.

5) line 1301 (before changes) INSERT:

        ycrma_orderadm_h      = lt_orderadm_h_old
        xcrma_orderadm_h      = lt_orderadm_h_new

6) Activate and pray

Good luck

Eli

UIF_CALLBACK is a service, as seen from its description in SICF – ‘Generic callback’,  it is used to dispatch the requests into specific classes which are specified as value of parameter ‘crm_handler'. It’s handler class is: CL_CRM_WEB_UTILITY:

In this article, I will explain with some samples how this service runs.

Sample 1:

We all know, for performance purpose, when CRM webui is loaded, Java script files under BSP Application THTMLB_SCRIPTS will be merged into one scripts.js file:

But in this way, it is not convenient to debug when we have some java script problems. Thus user parameter BSP_DLC_DEBUG_PARAM is introduced(in SAP Note 1771865). When this user parameter is set to JS_ALL_FRAMES, things will be changed -- all java script files under BSP Application THTMLB_SCRIPTS will not be merged and loaded into one file, they will be loaded separately and one by one.

From the trace, we can see the service uif_callback is being used, for example:

…/SAP(====)/webcuif/uif_callback/crm_ui_frame/SCRIPTS_.GLOBALS.JS?CRM_HANDLER=CL_THTMLB_SCRIPTS_MANAGER…

Here, value for parameter CRM_HANDLER is CL_THTMLB_SCRIPTS_MANAGER.

How is it done?

In method CL_THTMLB_CONTENT-> IF_BSP_ELEMENT~DO_AT_BEGINNING, parameter BSP_DLC_DEBUG_PARAM is checked. If it is not set, the JS script will be ‘thtmlb_scripts/scripts.js’. But if it is set to value JS_ALL_FRAMES, requests of ‘…webcuif/uif_callback/…’ will be formed instead:

Then how are these classes working?

Let’s set a breakpoint in methods CL_CRM_WEB_UTILITY-> IF_HTTP_EXTENSION~HANDLE_REQUEST and  CL_THTMLB_SCRIPTS_MANAGER-> IF_CRM_WEB_CALLBACK~HANDLE_REQUEST and see what happens.

1. When the request is sent to backend system, CL_CRM_WEB_UTILITY-> IF_HTTP_EXTENSION~HANDLE_REQUEST parses the request parameters and gets the handler class, here it is CL_THTMLB_SCRIPTS_MANAGER:
   
2. Object is created and initialized:
   
3. Application handler is called back:
   
4. Inside the method CL_THTMLB_SCRIPTS_MANAGER->IF_CRM_WEB_CALLBACK~HANDLE_REQUEST, requests are processed, the .JS content is read and returned:
   
5. From the httpwatch trace, we can see the JS content is returned:
   

Sample 2:

As introduced in SAP Note 2181937 ( Recent Items Filtering ), ‘Recent Items’ have filter functions added. Now, for the initial load of recent Items, for the filter dropdown list, for the items retrieving on a specific filter, they are using UIF_CALLBACK.

Take initial load of recent items as an example:

• In crm_bsp_recobj/RecentObjects.htm, there are codes:
  
• 'Fetch' function is defined in THTMLB_SCRIPTS-> scripts_areaframe.js.
  
• In this function, the request is sent out:
  
  value for parameter ajaxURL is: "/sap(bD1FTiZjPTUwNCZpPTEmZT1TVEF6TXpVME1WOWZYMTlmTkRkZk1Ua3dBRkJXckViRUh1V21sQlNIX1ZJM2JnJTNkJTNk)/webcuif/uif_callback?crm_handler=CL_CRM_BSP__RECENTOBJECT0_IMPL&crm_controller=C6_W23_V24&wcf_request=display&wcf-request-ticket=CDB907FAF99F328F1997F34FF2C21322"
• The same, if we set breakpoint in CL_CRM_BSP__RECENTOBJECT0_IMPL-> IF_CRM_WEB_CALLBACK~HANDLE_REQUEST, we will get the callstack:
  

The same thing happens when click the triangle icon for ddlb and select an item to filter:

Additional:

There are many other usages via this service uif_callback. For example, CL_THTMLB_COLOR_UTIL, CL_CRM_UI_SESSION_MANAGER, CL_THTMLB_COLOR_UTIL, CL_THTMLB_SMART_VALUE_HELP, CL_THTMLBX_SILVERLIGHT_ISLAND, CL_THTMLBX_FLASH_ISLAND, etc.

In CRM WebUI pages, there are some tab names. For example:

-- in the business roles selection page, it shows ‘Select a business role: - [XXX XXX]’.

-- After selecting a business role IC_AGENT, if the work area is in ‘Identify Account’, the IE tab name will be ‘Identify Account – [Interaction Center]’.

If work area is changed, the tab name will change accordingly:

Where are these names coming from?

-- Business role selection page:

For this page, the title is set in BSP Application CRM_UI_START->default.htm.

How is the value of title set?  The title is set in OnCreate event for CRM_UI_START->default.htm:

The detailed codes are in method CL_CRM_UI_WINDOW_TITLE_SRV->GET_FULL_TITLE:

Then let’s see how variants gv_title and gv_workarea_title come.

gv_title is set when title server is initialized:

The source codes locate in CL_CRM_UI_WINDOW_TITLE_SRV->GET_INSTANCE:

gv_workarea_title is set in OnCreate event for CRM_UI_START->default.htm:

The detailed codes are in CL_CRM_UI_WINDOW_TITLE_SRV->SET_WORKAREA_TITLE:

To summarize:

-- In a work area:

Tab name is set in BSP Application CRM_UI_FRAME-> WorkAreaViewSet.htm:

Javascript Codes to set title is in CRM_UI_FRAME-> lscripts.htm:

While to get full tile, it is in method CL_CRM_UI_WINDOW_TITLE_SRV->GET_FULL_TITLE:

Let’s see how the values for gv_workarea_title and gv_title are set.

gv_workarea is set from breadcrumb BSPWD_BASICS->BREADCRUMBVIEW.HTM:

The detailed codes are in method CL_CRM_UI_WINDOW_TITLE_SRV->SET_WORKAREA_TITLE:

For gv_title, it is different between IC agent roles and non-IC roles:
-- for IC roles, it is set in _ONINITIALIZATION event of BSP Application crmcmp_ic_frame-> start.htm:

Detailed codes are in method CL_CRM_UI_WINDOW_TITLE_SRV-> SET_TITLE:

-- for non-ic roles, it is set in CRM_UI_FRAME-> WORKAREAVIEWSET.HTM:

Detailed codes are in method CL_CRM_UI_WINDOW_TITLE_SRV-> GET_INSTANCE:

Sometimes when we create/copy a configuration, we may encounter error: BSP_WD_TOOLS 304 Subobject type &1 is not valid for object type &2 like following.

Actually, The Object Sub Types that are regarded to be allowed for a certain UI-Object Type are determined by a Call Back Class, that is defined in the customizing for UI-Object Types and which implements IF_BSP_DLC_OBJ_TYPE_CALLBACK with method GET_OBJECT_SUB_TYPES( ).You can run T-code： bsp_dlc_sdesign to display the "UI Object type" settings to understand which call back class is used for standard UI Object types.

When you encounter the error "BSP_WD_TOOLS 304 Subobject type &1 is not valid for object type &2", the reason could be:

1.You are using a customer z-Object type ZPRD_Z001 does not have a Callback Class defined, which implies that no other Object SubTypes are allowed than <DEFAULT>.

2.The standard call back class doesn't allow your customer subobject type.

For above cause 1, the solution is following:

Please create a z-callback class for your z object type to retrieve your object subtype. For this you must create a call back class that is a Z class which must implement IF_BSP_DLC_OBJ_TYPE_CALLBACK with method GET_OBJECT_SUB_TYPES(), then implement method GET_OBJECT_SUB_TYPES() according to your requirement. You can refer to the standard call back class in T-code： bsp_dlc_sdesign。

Then go to following customizing and customize your call back class. [T-code: SPRO -> Customer Relationship Management -> UI Framework  ->UI Framework Definition -> Define UI Object Types.]

For above cause 2, you can use the same solution I mentioned above for point 1 to create your own call back class.

Or you can debug in the standard call back class to find and understand why standard logic doesn’t allow your z subobject type. If you find any setting problem, you can correct them to resolve the error.

Here I provide you following two examples.

Example Problem 1 for view: ICCMP_BTSHEAD/BTSHeader:

1. In T-code： bsp_dlc_sdesign, we can see the Callback Class for Object Type BT126_INR(see above screenshot) is CL_CRM_UIU_BT_OBJTYPE_CALLBACK. Then we set breakpoint at method IF_BSP_DLC_OBJ_TYPE_CALLBACK~GET_OBJECT_SUB_TYPES of this class.

2.When debugging at following FM, we can see the cause is that the sub object type is not read into lt_pr_type which is for on-line transaction types.

3.Then we check transaction type ZLJI(sub object type) customizing, we find we set it as "Y Blocked for online Maintenance". The standard logic will not load any "X inactive" or "Y Blocked for online Maintenance" entries. As webUI is for online processes.

4.After we blank this field "Inactive", the error is resolved.

Example Problem 2 for view: SRQM_INCIDENT_H/IncidentHeaderEF:

1. In T-code： bsp_dlc_sdesign, we can see the Callback Class for above Object Type CRM_SRQM_INCIDENT is CL_CRM_UIU_BT_OBJTYPE_CALLBACK. Then we set breakpoint at method IF_BSP_DLC_OBJ_TYPE_CALLBACK~GET_OBJECT_SUB_TYPES of this class.

2.When debugging at following FM, we can see the cause is that the template type is not initial.

3.Then we check transaction type ZRQT(sub object type) customizing, we find we set template type as D.

4.After we blank this field "Template Type", the error is resolved.

Please note that inappropriate callback method and entries in customizing table BSPC_DLC_OBJ_TYP will cause errors. So you need to involve your abaper to create method IF_BSP_DLC_OBJ_TYPE_CALLBACK~GET_OBJECT_SUB_TYPES of your z call back class correctly and test it thoroughly. If you encounter any problem due to your call back class, then you can refer to following KBA, to change it back to a standard one as a workaround.

1908034 - Error message "Entity could not be determined" and "Entity cannot be determined" on WebUI

http://service.sap.com/sap/support/notes/1908034

Best Regards,

Bruce

As introduced in http://scn.sap.com/community/crm/webclient-ui-framework/blog/2015/12/26/logic-for-f4-help--1, F4 input help shows help values in a modal dialog. Without special tools, It is not possible to set breakpoint and make JS debug from this popped up modal dialog. In this document, I will show you how to debug using a workaround.

1. Firstly, we need to get the URL link for requesting help values: make a httpwatch trace when clicking F4 help icon.
2. From the httpwatch trace, find the line for 'CRM_THTMLB_UTIL/f4_help2.do' request. Right click and select menu 'Copy https://....'.
   
3. Paste the url into another IE tab and Enter, a help values will be shown as a normal page.
   
4. Click F12, Developer tool will be launched. We can search 'thtmlbF4PickRow' and set a JS breakpoint.
   
5. Then select any entry, the JS bk will stop.
   
6. If I select the 2nd entry, it will go into function dynshlp_sel_2.
   
7. Inside function SetInput, thtmlbF4SetInput is called. Notice the callstack and the values for SelValue and keyInputfieldId.
   
8. In function thtmlbF4SetInput, win is 'undefined'. This is because this value help screen has no parent window.
   
9. In order to get through more codes, we make a change for 'win' manually -- input any string to make 'win' a defined object.
   
10. Here is the farthest place where we can debug. We cannot debug further because our 'win' is just a string object instead of a window object. But from here we can see 'visible' is object for 'C35_W162_V163_marketing_classific_text' which is the 'rating description' input field.
    
11. This is the place to set value.
    

Introduction:

F4 help is a very important function for WebUI input fields. Normally, when clicking ‘F4’ key or clicking on the icon attached to an input field, a dialog will pop up with all help values in an table. Once one of the entry is selected, the dialog will be closed, the selected value will be returned and filled into the input field. Even sometimes the description of the value will also be filled into the description field automatically.

Following are two samples (samples are made in CRM7.0 EHP3 with IE11 environment ):

Sample 1: For search field ‘Sales Org. ID’ in sales order search screen

When clicking the F4 help icon, the dialog pops up with all values for sales orgs:

Select an entry, the value will be filled into the search field:

Here is GET_V method for ‘Sales Org. ID’

Sample 2: For input field ‘Rating’ in ‘corporate account’ creation screen

When clicking the F4 help icon, the dialog pops up with all values for rating:

Select an entry, the rating field and its description field are filled automatically together:

Here is GET_V method for ‘Rating’

Further more:

I make above two samples together because they have three common points (even though there are some differences in the GET_V methods):

1. Seen from httpwatch traces, they both have following requests :
   .../sap/bc/bsp/sap/crm_thtmlb_util/F4Frameset.html...
   .../sap/bc/bsp/sap/crm_thtmlb_util/f4_help2.do...
2. In the pop up dialog, when selecting an entry, the value will be returned and set into input field. But there is no roundtrip event for the ‘select’ and 'set' actions. The selected values are set into input fields by JavaScript only.
   *For fields like 'rating’, when select an entry from the popup dialog, there is request sap/webcuif/uif_callback sent back to server which triggers a roundtrip. But it is not for the ‘select’ and ‘set' actions. It is for ‘Smart Value Help’ function. Please refer to the 'Additional' part for information regarding where this request is sent.
   
3. For the request '.../sap/bc/bsp/sap/crm_thtmlb_util/f4_help2.do...', in the returned content, there are Javascript functions like  ‘function dynshlp_sel_1 () {SetInput….}’. When an entry is selected, the corresponding function will be called to parse parameters and set values.
   

In this blog, logics for this kind of F4 help will be introduced with above samples.

The process regarding how the dialog pops up (use ‘Sales Org. ID’ field as sample):

1. Javascript for ‘onclick’ event for F4 help icon:
   When the input field is being rendered, since value of help_id is assigned, onclick function for clicking F4 icon will be formed in method CL_THTMLB_INPUTFIELD-> GENERATE_HELP_ID_CONTENT.
   
   The value for ME->ONVALUEHELP is:
   'thtmlbF4Help(null,null,null,document.getElementById('C34_W115_V116_V117_btqslsord_parameters[1].VALUE1'),null,'\x28CL_CRM_UIU_ORGSET_SLS_VH\x29','','','','C34_W115_V116_V117','','','')'
   
2. Now let’s see the html source code for this F4 icon:
   The whole codes are:
   <a title="Open Input Help" class="th-ip-h" id="C34_W115_V116_V117_btqslsord_parameters[1].VALUE1-btn" onclick="thtmlb_hideContextMenu(event);thtmlbF4Help(null,null,null,document.getElementById('C34_W115_V116_V117_btqslsord_parameters[1].VALUE1'),null,'\x28CL_CRM_UIU_ORGSET_SLS_VH\x29','','','','C34_W115_V116_V117','','','');" onfocus="thtmlb_InputIconFocus(this);thtmlb_hideContextMenu();" href="javascript:void(0)">
   
3. Source codes for function thtmlbF4Help locates in BSP Application THTMLB_SCRIPTS-> scripts_inputfield.js. It will be called when clicking on the F4 help icon:
   
4. Inside function thtmlbF4Help, function thtmlbF4OpenModalWindow is called. While inside thtmlbF4OpenModalWindow, a modal dialog will be open. Html for this modal dialog comes from BSP application crm_thtmlb_util-> F4Frameset.html F4 Framese.
   
   value for modal_url is:
   "/sap(ZT1TVEF6TXpVME1WOWZYMTlmTkROZk1qTTRBRkJXckViRUh1V3EtUzZvbFd6ZXVnPT0=)/bc/bsp/sap/crm_thtmlb_util/f4_help2.do?HelpMode=ValueTable&fake=130953&KeyInputFieldId=C34_W115_V116_V117_btqslsord_parameters[1].VALUE1&HelpId=(CL_CRM_UIU_ORGSET_SLS_VH)&PageId=C34_W115_V116_V117&F4Level=1&HelpIdString=&TriggerSubmit=&helpType=&prefilteringValue=&F4Title=&OutFields="
   
   value for modal_frameset is:
   "/sap/bc/bsp/sap/crm_thtmlb_util/F4Frameset.html"
   
5. Reading the source codes inside F4Frameset.html, we can see that modal_url is opened inside iframe "f4modalframe":
   
6. If we click F4 help icon of an input field, dialog pops up. From httpwatch trace, we can see the two requests clearly.
   
7. It is request crm_thtmlb_util/f4_help2.do which fetches all values actually. For f4_help2, the controller class is CL_THTMLB_F4HELP:
   
8. In method CL_THTMLB_F4HELP-> DO_REQUEST, parameter will be parsed, data will be retrieved in designed logics and then rendered as formatted in CRM_THTMLB_UTIL-> F4Help.htm.
   
9. Of course, the returned data will still be displayed in the same modaldialog.
   

The process regarding setting values when select an entry from the modal dialog(use ‘rating’ field as sample):

1. As we have talked previously, the data is rendered as formatted in CRM_THTMLB_UTIL-> F4Help.htm.
   
2. From ‘controller->gr_iterator’, we can see the functions for every help value which are generated dynamically.
   
3. The details are:
   
4. From ‘controller->gr_iterator’, we can also see the help values.
   
5. The details are:
   
6. Because of line 'onClientRowSelection = "javascript:thtmlbF4PickRow(selectedRow)"', javascript function for selecting an entry is registered. The source codes are formed in method CL_THTMLB_CELLERATOR-> RENDER_TABLE.
   
7. These JS functions can be seen from httpwatch trace:
   
   
   
8. JS function ‘thtmlbF4PickRow’ locates in BSP Application THTMLB_SCRIPTS-> scripts_inputfield.js. It is to execute the corresponding JS functions like dynshlp_sel_2.
   
9. JS function SetInput is called inside dynshlp_sel_2. SetInput locates in CRM_THTMLB_UTIL-> F4Help.htm. While JS function thtmlbF4SetInput is called inside SetInput which locates in THTMLB_SCRIPTS-> scripts_inputfield.js.
   
10. In this thtmlbF4SetInput JS function, the selected values will be set to the field ‘Rating’ and its description field.
    

*As I have not found a way to debug from a modal dialog, debug details for JS function thtmlbF4SetInput are not possible. But there is workaround to make JS debug on modal dialog. As it is not a complete debug, I would like to introduce it in a separate document -- http://scn.sap.com/blogs-edit-post!default.jspa?blogPost=136263&blog=1082.

Additional:

As have said, there is no roundtrip triggered when selecting a help value and set this value to the input field. But if we select a help value from the dialog for 'rating', in httpwatch trace, we can find a ‘webcuif/uif_callback’ request sent out.

This request is for ‘Smart value help’ function, it is a delta handling request generated here:

Accessing SAP CRM On-Premise from Mobile device

Recently I was working on a solution to access SAP CRM On-Premise System from Mobile Device such as iPad or iPhone, and I would like to share the solution to our community for further use. This solution was done in iOS device but for sure it is working in Android devices also.

Requirement

Customer has On-Premise system and they would like to access from mobile device but do not want to invest further in mobile client development, as they want to access Order or Activity for minimal use.

Solution:

I have seen SAP C4C (Cloud for Customer) App and wanted to give a flavor like that with minimal effort. So the thought process went for solution Step-By-Step

Connect to client network:

In our example client system can be connected to through Cisco VPN or Cisco Any client software. For VPN connectivity Apple device has pre-installed

VPN profiles, which can be found in General -> VPN -> Add configuration....IKEv2 is correct VPN profile for Cisco VPN

username and password can be stored or given at access time

For Cisco Any Client, it should be downloaded from App Store and configuration should be manually added :

Accessing Log-On URL:

URL can be manually typed into browser or opened through a link, and after successful network connection log-on page should be available for credentials. After normal credentials check the whole SAP CRM functionality is available at your hand.

Apps-like feeling

To give fine touch solution we can use functionality to create a so-called 'App' using: download -> add to Home Screen

Summary:

It is not alternative for mobile client or cloud based C4C as they have another purpose and also the screen does not adjust to device, but it is very cost effective way if client uses would like to use On-Premise System in 'on-field' without investing too much.

Please keep sharing your thoughts and comments.

End user /Agents working on web UI with any of the transactions or pulling up business partner some time if they leave the screen idle will lead to time out hence losing of the data or need to rework hence this functionality will help to overcome this scenario.

We need to implement SAP NOTE – 2119701 which has again following pre-requisite notes needs to taken care 2092893, 2096030, 2097954, 2098586

1.Below screen shot shows the “times out limit” option available on the right hand side top corner before “Personalize” option.

2.Screen shot below shows the small window popping up as “Session Time Out Warning”

3.Once the time limit reached system ask for option “Restart” or “Offline Access”

Restart Option – Will reload the page to Business roles selection screen

Offline Access – Will keep alive on the same page

As you may be already aware of that there is big change for Internet Explorer support which had been already announced by Microsoft. Please read Microsoft page

Support for older versions of Internet Explorer ended on January 12th, 2016.

SAP WebCUIF cannot support browser versions that vendors no more support themselves. The corresponding SAP Note 1746385 - Main WEBCUIF Browser Support Notehas been updated. Following is an abstract from this note, but you should always check and follow SAP Note 1746385 which will be updated timely.

===>

WEBCUIF has to support different browser versions, as those come and go.

●SAP WebCUIF cannot support browser versions that vendors no more support themselves.

Along that line, SAP recommendations follow those of Microsoft: on January 12th 2016, Microsoft recommends for security purposes that the latest version of IE supported by each platform to be run. From http://blogs.msdn.com/b/ie/archive/2014/08/07/stay-up-to-date-with-internet-explorer.aspx :

Beginning January 12, 2016, the following operating systems and browser version combinations will be supported:

      Windows Platform                  Internet Explorer Version

      Windows Vista SP2                 Internet Explorer 9

      Windows Server 2008 SP2      Internet Explorer 9

      Windows 7 SP1                      Internet Explorer 11

      Windows Server 2008 R2 SP1  Internet Explorer 11

      Windows 8.1                          Internet Explorer 11

      Windows Server 2012             Internet Explorer 10 

      Windows Server 2012 R2        Internet Explorer 11

After January 12, 2016, only the most recent version of Internet Explorer available for a supported operating system will receive technical support and security updates. For example, customers using Internet Explorer 8, Internet Explorer 9, or Internet Explorer 10 on Windows 7 SP1 should migrate to Internet Explorer 11 to continue receiving security updates and technical support."

●As soon as a vendor releases a new browser version, SAP WebCUIF commits to fix any issue as soon as possible, via Notes when possible, and SPs for complete solutions.

===>

Additionally, Please also check following blog about how to find if Safari and Google Chrome are supported or not by CRM Interaction Center.

How to find which Web Browsers are supported by SAP CRM Interaction Center?

Best Regards,

Bruce

Problem :

There might be a scenario when an end user searches for product and found 2 similar records under result list

SAP CRM Web client UI view :

We need to use 2 programs in order to delete the duplicate products from SAP CRM database.

Solution :

COMC_PR_TOOL_REG :

In this program we will maintain user name and program name details.some times due to client copy same products will be available twice need to take call and delete appropriate one.

COM_PRODUCT_DELETE_SINGLE :

In this program we specify the product,product type,logical system  needs to deleted

SAP CRM WEB UI :

Cross check if only a single product is visible under result list

Please let me know if you have any other points to be added on top of this piece of work,Thank you!

Issue description

In Account search result view, by clicking the email hyperlink,

we expected that there is a navigation to email creation view:

However in some system, after clicking email hyperlink, nothing happens.

Issue Analysis

1. Select one row in search result, click F2 to review technical information, and get the UI component name BP_HEAD_SEARCH.

2. Open the component via tcode BSP_WD_CMPWB, check the email hyperlink implementation by double clicking GET_P_EMAIL

3. From the p getter implementation, we get to know the logic that once it is clicked, the event handler and the outbound plug TOEMAIL will be triggered.

4. Then we can double click on OP_TOEMAIL and set breakpoint there to start debug.

I launch two debuggers separately in system AG3 ( where navigation works ) and K9E ( where navigation fails ) to compare the execution logic.

4.1 The navigation execution in K9E terminates due to the failure of check in line 37. So I have to check why lt_proc is empty after line 34.

4.2 When I debug into the method in 4.1, it is because is_navigation_supported returns false for process type 0005.

4.3 Within method IS_NAVIGATION_SUPPORTED, first the UI object type is determined in method 38.

In system AG3, the result is BT126_MAIL, and for K9E it is CRM_ICM_EMAIL. This difference is caused by the different business switch status as displayed in line 183 and 184 below.

The reason why the navigation works in AG3: it successfully finds a navigation target from internal table gt_map_infos for UI object type BT126_MAIL.

The found navigation target:

This target is maintained in customizing below:

But in system K9E, the different UI object type CRM_ICM_EMAIL is used, and the corresponding customizing for its navigation target is missing, so the navigation does not work.

After the necessary navigation customizing is added, the navigation in K9E also works.

SAP CRM Web UI has information on the Home Page itself so that  specific information for logged in useris displayed on the Home Page. This information includes Today's Appointments, Tasks, Workflow Tasks etc.

Objective of this Blog is to lay down the steps to configure a similar View on Home Page. One of the case Example we can take is to Create a View on Home Page to Show all the Opportunities for which Logged in user is part of Sales team.

Components : CRMCMP_GS_WC ( Component for Work Center). This component contains standard Home Page views as well.

                         WCC_SLS_HOME  - Component for Home Page. This Window encapsulates all the views of Component CRMCMP_GS_WC.

STEPS:

• Create Custom View in CRMCMP_GS_WC.

        Since we are planning to Read/Display the Opportunities in this view, the Model Entity for the context Node of View would be the Result of Query Object -

          BTQROpp.

        The View should be of 'Table View' Type.

• Query the Opportunities (based on Pre-determined conditions) to Display.

          -     Create a Custom Method GET_OPP in Impl Class of View to Query the Opportunities. The logic to obtain the required data is written in this                               method. In this scenario, the opportunities where logged in user is entitled as employee responsible.

               Implement the Below Logic to Query Opportunities.

• This method implemented to Query the results can be used on initiation of view. We are redefining DO_INIT_CONTEXT & calling custom method GET_OPP in this method to fetch the collection.

          lr_col = get_query_result( ).

          me->typedcontext->BTQROPP->collection_wrapper->set_collection( lr_col ).

• Change View Layout of HTM page

• Create a Window for displaying Custom View.

          Create Window using Wizard to encapsulate the custom view.

• Redefine Get P Method for the field which is required to be used as hyperlink to navigate to other pages from home page.

          We are going to use Object ID field to be shown as hyperlink and generate the event on clicking.

• Create Event in Custom view to navigate to Overview Page.

         Logic in Event OPP_OVP to Navigate to Overview page.

• Create Outbound Plug in Custom View.

        Call Window Outbound Plug and pass collection

        lr_window_ctr = me->get_window_controller( ).

        lr_window_ctr->call_outbound_plug( IV_OUTBOUND_PLUG   = 'OPP_OVP'

                                                                   IV_DATA_COLLECTION = IV_DATA_COLLECTION ).

• Create an Outbound Plug in Custom Window as well.

          Write the below logic in O/B plug OPP_OVP in window.

          me->fire_outbound_plug( iv_outbound_plug = 'OPP_OVP'

                                                    iv_data_Collection = iv_data_collection ).

• Go to Run time repository of CRMCMP_GS_WC component  & Edit

          - Add View to window

               Add Custom View to Newly created window. Also attach the O/B plug.

          - Add Component Interface

               Add Component interface for custom window. Also attach O/B plug as well.

• Enhance component WCC_SLS_HOME in appropriate enhancement set

          Component WCC_SLS_HOME is the actual window for home page. So it should also be configured for the changes.

     -     Add Component Usage

          Component usage of custom view is to be added in the component WCC_SLS_HOME

     -     Create Outbound Plug in the component usage.

               Delegate Outbound plug to Window Outboung plug UIU_APPLICATION.

     -     Add Custom view in Viewset of WCC_SLS_HOME.

     -     Change UI Configuration of WCC_SLS_HOME to accomodate the new view.

               This will govern the positioning of the custom window on home page.

• Change UI configuration of CRMCMP_GS_WC to control view display.

These steps should be a complete set of activities so that a custom view can be exposed on Home Page. We can always vary the changes based on requirement as to which Business Object or View type is to be displayed.

Objective: The need of enhancement is to Sort any field in BOL to perform Sorting with a Custom Order ( Not Alphabetically ).

Example Hypothetical Scenario:

               Custom Field (Customer Type) in Search Result View to be Sorted in an arbitrary order so that first Alphabets of description string has order as ( Direct > Internet Sales > Distributor ). This sort order is not alphabetical.

The sorting should be custom in nature & on the relevant field only.

STEPS:

• In Implementation Class of View, Add interface IF_BOL_COL_SORTING.
• Redefine DO_PREPARE_OUTPUT method of implementation class  of view & put the logic as

          me->typed_context->customers->collection_wrapper->sort(

                                                                                                              exporting         iv_attr_name       =   'DESCRIPTION'

                                                                                                                                       iv_sort_callback  =   me

                                                                                                                                       iv_sort_order       =   'D' ).

• Method IF_BOL_COL_STRING~IS_A_GREATER_B

          Because of interface attached to class, a new method is now available i.e,

          IF_BOL_COL_SORTING~IS_A_GREATER_B. This method takes the two values IV_A & IV_B to compare & return rv_result as ‘X if IV_A is greater than B else  ‘  ‘.

• Sorting
  

          Within this method we can use Simple Application of Bubble sort Algorithm to Sort in a custom order.

We can always Extend this Sorting solution for more fields or number if entries